My name is
Delphine Racoupeau
I'm an IT
operations manager
and agile coach

I am leading Double Eye's Agile transformation, and I strive to build a culture where people are empowered and enabled to do their best work. I developed an Agile Software Development Proposal as a starting point for a collaborative approach to responding to client's changing needs. I coach the Project Admins, who now take on the role of Scrum Master and assist clients in performing the role of Product Owner. I take a new approach to resource allocation, aiming at assigning projects to teams. I gather and examine financial data to improve profitability. I keep track of staffing requirements and hire new talent as needed. Finally, I'm working on replacing annual performance appraisal with continuous feedback.

Methys offers digital and BI/EPM services. I was responsible for the Digital Agency day-to-day operations, resource management, project delivery and profitability. I restructured the development team and initiated Methys AGILE adoption, implementing SCRUM to manage projects and KANBAN for support and maintenance agreements. I implemented JIRA to replace the different software previously used to assign development tasks, track bugs, log time, manage UAT and SLAs. I also developed a web application using Jira API to report on time spent per project & client which significantly enhanced support and maintenance retainers monitoring and enabled project reporting. Finally, I was in charge of recruitment and worked closely with the Managing Director to strengthen the team and meet business targets.

Initially responsible for online marketing, I was promoted after two months to manage the team in charge of event organisers support, and later customer service. I was also responsible for the delivery of Digitick web and mobile applications roadmap. I optimised the processes and tools to increase the teams’ performance and reduce their dependence on the IT team, increased digitick.com conversion rate (+2 pp) and reduced customers complaints. As Digitick acquired Infoconcert and zePASS, I took the lead of a team working across all three products. I also worked as a PHP developer during three months to validate my Programming certificate.

As part of my internship at Altics, a UX and Marketing Digital Agency, I assisted companies to launch or re-design their website (information architecture, wireframes, content and SEO strategy) and delivered actionable recommendations to increase eCommerce sites conversion rate.

Sierra is a small Marketing Agency based in Sydney. As part of my internship, I designed and developed promotional websites as well as increased websites traffic through SEO and online advertising (Google AdWords, Facebook ads, e-mail and affiliate marketing).

Digitick was the e-ticket pioneer in France. I joined them in their early days, as an intern. I was in charge of assisting the event organisers in setting up their event and monitoring sales, customer service and online marketing (affiliation and display).

• Web development (HTML, CSS, JavaScript, Object Oriented PHP, MVC architecture)
• Database management (MySQL)
• Web servers administration (Linux, Windows)
• Web design

• Master's degree with honours - major in E-commerce, E-marketing, E-business
  Dissertation topic: Determinants of shopping site’s conversion rate
• One year performed at ESEC, Barcelona - Spanish degree in International Business Administration
• Common core curriculum: Marketing, Finance, Sales, Project Management, Data Analysis, Logistics, Law, Human Resources Management, Corporate Strategy